Returns

• All eligible items must be returned within 7 days of receipt. Returns attempted outside of this 7 day deadline will be denied and returned to the customer.  

• The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as Caris Jade Collection will not be responsible for items lost in transit when being returned to us. 

• Please contact us within 48 hours of receiving the item for a refund or exchange. 

• All sales are final, once payment is received, orders cannot be cancelled. 

• Any items that are returned for an exchange must be received with 7 working days (excluding weekends)

• Any items received past this time will be posted straight back to the customer

• Any items with a manufacturing fault may be returned at the owners discretion, however, all orders returned for being fault will be looked over very carefully for any tampering.   

• If we believe the item has been tampered with, Caris Jade Collection has the right to refuse an exchange / refund and the item will be posted back to the recipient. 

• Items must be free of any stains / marking. For example: Fake tan / make-up. Items must be returned in the original packaging.  

• All returns will be processed within 7 working days of receiving your item.  

  

PRE ORDERS
Pre orders and custom orders are non refundable, these items have been ordered in specifically for you in your colour and size.